Consumer Protection
Fair, transparent spaces for consumers
European consumers deserve digital services that are safe, transparent, and trustworthy. DOT Europe supports policies that strengthen consumer protection while fostering innovation, competition, and consumer choice.
Consumer Protection
As the European Commission develops the Digital Fairness Act and reviews the Consumer Protection Cooperation framework, DOT Europe advocates for a coherent, future-proof approach that builds on the strong protections already established under existing EU legislation.
Rather than creating overlapping obligations, future reforms should improve consistency across the EU’s digital rulebook, close genuine regulatory gaps where evidence demonstrates they exist, and provide businesses with the legal certainty needed to continue delivering innovative services for European consumers.
Current Focus Of Consumer Protection
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Digital Fairness Act
Engaging on the DMA’s implementation to support fair, contestable digital markets while keeping the rules clear and predictable for the businesses they govern.
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CPC Review
Supporting modern, harmonised consumer-protection rules that build trust online without creating disproportionate or duplicative burdens.
Our policy areas
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Artificial Intelligence
Artificial intelligence is reshaping economies, societies, and the way people interact with digital services.
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Data
Data is the foundation of the digital economy. Having a regulatory framework that is clear, coherent, and grounded in operational reality is crucial.
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Online Safety
Keeping people safe online (specially children) is a priority DOT Europe and its members take seriously.
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Consumer Protection
European consumers deserve digital services that are safe, transparent, and trustworthy. DOT Europe supports policies that strengthen consumer protection while fostering innovation, competition, and consumer choice.
